04 May 2024
Starting today, March 4, 2024, all health insurance responsibilities
will be transferred from the Council of Health Insurance (CHI) to the Insurance
Authority (IA).
This transfer completes the Authority's establishment objective, which
began its operations on November 23, 2023. The Insurance Authority has a dual
mandate, to regulate and promote growth of the insurance sector in the Kingdom.
Engineer Naji Al-Faisal Al-Tamimi, the CEO of the Insurance Authority,
expressed gratitude to the Council of Health Insurance’s leadership and staff
for their contributions and achievements. He emphasized that the Authority is
committed to continuing the successful journey in health insurance, now that it
has a unified mandate covering all insurance sectors.
The Authority's mission is to regulate the insurance sector in the
Kingdom, promote efficiency and effectiveness, protect policyholders' rights,
enhance the stability of the insurance sector, and increase insurance awareness
among the public, all in the interest of public good.
The CEO highlighted that this is part of the Authority's plans to
develop a sustainable insurance sector in line with international standards.
The objective is to provide insurance protection for everyone, create an
attractive environment for local and foreign investment, promote competition in
the insurance sector, improve services, diversify insurance products, and
increase the insurance sector's contribution to non-oil GDP.
The CEO reassured that the transition will be seamless, without
impacting insurance policies or ongoing claims. The existing rules and
regulations will continue to be enforced, ensuring that policyholders and
beneficiaries will receive their rights as per their existing terms and
conditions. This continuity reflects the Authority's commitment to the welfare
of the public.
Al-Tamimi explained that starting from March 4, 2024, the Insurance
Authority will manage all health insurance-related complaints and queries. The
Authority has eased the process for handling old and new complaints through
various channels.
These include the complaints toll-free number (8001240551), the online
portal (care.ia.gov.sa), and the ‘IA CARE’ consumer protection account on the
"X" platform. This reflects the Authority's commitment to ensure that
every voice is heard and every concern is addressed. Sitemap Contact Us Careers
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