Service Scope:
This agreement defines the targeted service level for the Health Insurance Information Inquiry Service, which allows beneficiaries to electronically check their health insurance status, verify its validity, and identify the insurance company that issued the policy.
Service Description:
An electronic service that enables the beneficiary to verify health insurance status, policy validity, and inquire about the issuing insurance company by entering their National ID or Iqama number.
Service Delivery Channel:
Service Execution Time:
Service Fees:
Service Requirements:
Required Documents:
No documents required.
Insurance Authority Responsibilities:
Providing the service electronically through the approved channel.
Maintaining service continuity and following up on operational failures in accordance with the Authority's approved procedures.
Handling reports related to service disruptions according to approved support and operational mechanisms.
Periodically reviewing the service level and performance indicators in accordance with approved policies.
Beneficiary Responsibilities:
Service Level Indicators:
| Indicator | Current / Declared Level | Notes |
| Service Execution Time | Instant | According to the official service page |
| Service Fees | Free | According to the official service page |
Exceptions:
Failures resulting from external systems or services upon which the service relies.
Failures resulting from force majeure or events beyond the Authority's control.
Scheduled and pre-announced maintenance work, in accordance with approved policies and procedures.
Support and Communication:
For support and inquiries related to the service, beneficiaries can contact the Insurance Authority through its official approved support channels.
Phone: 8001240551
Email: info@ia.gov.sa
Review and Approval:
This agreement is subject to periodic review by the service owner, and it is updated when substantive changes occur in the service, its delivery channels, or the approved performance levels.