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Complaint against an insurance company

Individual

The insured or any party involved in the insurance relationship can raise an insurance complaint electronically without the need to visit the Insurance Authority headquarters.

Get Started
Service Level Agreement
  1. ​To benefit from the service, click on the (Start Service) button.
  2. Log in through the National Portal (NAFATH), or create a new account.
  3. Click “Continue" to start entering your data.
  4. Select the service: “Submit a Complaint".
  5. Enter the insurance sector details.
  6. Specify whether you are submitting the complaint for yourself or on behalf of someone else.
  7. Enter the complaint details.
  8. Indicate if you have previously submitted a complaint to the insurance company. If yes, provide the complaint reference number.
  9. Upload supporting documents (if available).
  10. Review the entered data to ensure accuracy, as mistakes may delay processing or lead to rejection.
  11. Click “Submit".


  1. Fill in all mandatory personal data.
  2. Upload required documents (if available).


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Submit documents based on the complaint type and details (if available).​


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Last Modified Date: 27/05/2026 - 12:21 AM Saudi Arabia Time

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